Return Policy

Order Cancellation We accept order cancellations as long as the product has not been shipped or manufactured. If the order is canceled, a full refund will be issued. We cannot cancel the order if the product has already been shipped.

Returns (if applicable) We accept product returns. Customers have the right to request a return within 14 days following the receipt of the product. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging. For returns, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers will only be charged once for shipping costs (this includes returns); no restocking fee will be charged to the consumers for the return of a product.

Refunds (if applicable) Once your return is received and inspected, we will send you a confirmation email. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.

Late or Missing Refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service@axksm.com.

Return Address Please contact our customer service at service@axksm.com to obtain the return address. If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

Return Address: 3/F, Building A, Heyu Industrial Zone, Zancheng Road, Fuhai Street, Bao'an District, Shenzhen, China.

The actual time for refunds to be credited to your account is generally 3 to 7 business days, subject to specific circumstances.