Frequently Asked Questions

How to place an order? To place an order:

1. Add items to your shopping cart.

2. You can choose to proceed through our website's checkout process or via PayPal.

   • If you choose to proceed through our website's checkout process, click the green "Checkout" button on the right side of the screen.

   • If you choose PayPal, click the PayPal button.

3. You will be redirected to our customer information page. You must fill in the following information:

   • Email address

   • Name

   • Address

4. If you have a valid discount code, you can enter it in the "Discount" field at the top right of the page. Make sure to click the "Apply" button so that the discount is calculated and applied to your order.

5. Click the "Continue to shipping method" button. Verify that the shipping address is correct (if different from the billing address). Once completed, click "Continue to payment method".

6. You must enter your payment information. You have the option to indicate that the shipping address is the same as the billing address (if applicable).

7. After filling out the form, click the "Place Order" button. You will be redirected to an order summary page and will receive an on-screen confirmation as well as a confirmation email.

If you encounter any issues during the ordering process, please feel free to contact our customer service by email at service@axksm.com.

What to do if items are missing or incorrect products are delivered? If items are missing or incorrect products are delivered, please contact us at service@axksm.com. Indicate your transaction number (order number) and send proof (the image file must be under 1 MB). We will send you the correct item free of charge, and you will not need to return the incorrect item. You may keep it as a gift from us!

How do I know if my order was placed correctly? You will receive a confirmation email with the order number and the details of your purchase.

I want to change the items ordered. What should I do? Order modifications are possible on the same day until 11:00 PM (PDT, -7 GMT). You can contact us at service@axksm.com to request changes.

How do I add items to my shopping cart? To add items to your cart:

1. Go to the page of the item you are interested in and select your preferences.

2. By clicking the "Add to Cart" button, you will be redirected to the Cart page.

3. Enter the desired quantity of the item in the "Quantity" field next to the item image. After entering the quantity, you can continue shopping or complete your order.

How do I see what is in my cart? To view the contents of your cart, click the cart icon at the top of the page. By clicking this icon, you can easily modify the quantity of items you wish to purchase by updating the displayed number. You can also remove an item from your cart by clicking the "Remove" link under the specified quantity.

How do I remove items from my cart? First, click on the Cart icon at the top right of the screen. This will allow you to see all the items currently in your cart. Once you have identified the item to remove, click the "Remove" link under the specified quantity. The item will automatically be removed and the page will update to reflect your changes.

How do I change the quantity of a specific item in my cart? First, click on the Cart icon at the top right of the screen. This will allow you to see all items in your cart as well as the quantities selected for each item. To change the quantity of an item, place your cursor in the "Quantity" field for that item and enter the desired quantity. Once done, the quantity and the associated total (if applicable) will automatically update and the correct amount will display on the right side of the screen.

Which web browsers are recommended for this website? Google Chrome, Safari, Firefox, Internet Explorer.

What payment options are available? We accept four types of credit cards: MasterCard, Visa, American Express, and Discover, as well as PayPal and Apple Pay.

How do I pay with PayPal? PayPal is the easiest method to pay online. Once you have added items to your cart and are ready to finalize your transaction, click the "PayPal" button. You will be redirected to the PayPal website. Make sure to enter the correct information for fast and hassle-free processing.

How do I use a discount code? To use a promotional code, follow these steps:

1. Select the item you wish to order and click the green "Checkout" button.

2. You will be redirected to our customer information page. Fill in the corresponding fields.

3. You will see a "Discount" field at the top right of the page.

4. Enter the discount code and click "Apply". Verify that the discount has been applied and is valid by making sure it appears in the summary below.

What is your return and exchange policy? Please consult our return policy to learn how to return products. Our customer service is available 24/7 and will respond to your request as soon as possible.

• If the return is due to the consumer, the consumer will be responsible for the shipping costs. Specific costs depend on the chosen courier company.

• If, for reasons attributable to us, the received products are damaged or incorrect, the consumer is not required to pay the shipping costs.

How do I return my item? You can contact us for more information through our helpdesk at service@axksm.com.

What is your cancellation policy? Cancellation of orders is possible on the same day until 11:00 PM (PDT, -7 GMT). After this time, cancellations will not be accepted. You can contact us at service@axksm.com to request a cancellation.

Are online orders secure? Yes. We place great importance on protecting the information you provide to us when placing an order through our online store (or otherwise). The server hosting our store encrypts the transmission of all credit card information and customer personal data using the SSL (Secure Sockets Layer) protocol, which is the Internet standard.

Is it safe to use my credit card on your website? To ensure a secure payment process, our website uses a credit card processor through a reliable and secure Internet payment gateway, which encrypts all data with AES-256.

Will my personal data remain confidential? All information you share with us is private and confidential. We will not share, rent, or sell your personal data at any time without your consent, unless required by law.